Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during busy periods, holidays or product launches.

Estimated Delivery Times

Estimated delivery times vary depending on the product and destination. Most orders are expected to arrive within 7–18 business days after dispatch.

Delivery times are estimates and may be affected by customs processing, local carriers, weather conditions or other circumstances outside our control.

International Fulfilment

Maison ÂME works with third-party fulfilment and logistics partners. Products may be shipped from international fulfilment locations and orders containing multiple products may arrive in separate packages.

Tracking

Tracking information will be provided by email once your order has been dispatched. Tracking updates may take several business days to appear.

Customs and Import Charges

Depending on the destination, customs duties, import taxes or other local charges may apply. Where these charges are not collected during checkout, they are the responsibility of the customer.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed.

Questions

For questions about your order, contact us at [YOUR EMAIL ADDRESS].