Privacybeleid
PRIVACY POLICY
Last updated: 29 July 2026
This Privacy Policy describes how Maison ÂME (“Maison ÂME”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit, use our services or make a purchase through [YOUR DOMAIN NAME] (the “Website”).
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Maison ÂME is responsible for the processing of your personal information through this Website.
Business name: Maison ÂME
Legal business name: [YOUR LEGAL BUSINESS NAME]
Email: [YOUR SUPPORT EMAIL]
Telephone: [YOUR TELEPHONE NUMBER]
Business address: [YOUR PUBLIC BUSINESS ADDRESS]
Chamber of Commerce number: [KVK NUMBER]
VAT identification number: [VAT ID]
Your KVK number, VAT identification number and public business address will be added before the Website begins accepting customer orders.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you use our Website, we may collect the following categories of personal information:
Contact information
• Name
• Email address
• Telephone number
• Billing address
• Shipping address
Order and transaction information
• Products viewed, added to your cart or purchased
• Order number and order history
• Payment status
• Shipping and tracking information
• Returns, refunds and customer service requests
Payment information
Payments are processed by Shopify Payments and other authorised payment providers. We generally do not receive or store your complete payment card details.
Device and usage information
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate location
• Date and time of visits
• Interactions with the Website
Communications
We may collect information you provide when contacting us by email, telephone, social media or through a contact form.
Marketing preferences
When you choose to receive marketing communications, we may record your consent and communication preferences.
3. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information:
• Directly from you when you place an order, contact us or provide information through the Website
• Automatically through cookies and similar technologies
• Through Shopify and the applications connected to our store
• Through payment, fulfilment, delivery, analytics and advertising partners
• When permitted by law, from publicly available sources
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
• Process and deliver your orders
• Accept and manage payments
• Provide order confirmations and tracking information
• Handle returns, refunds, complaints and customer service requests
• Communicate with you about your order
• Detect, investigate and prevent fraud, misuse and security incidents
• Maintain, improve and personalise the Website
• Measure Website performance and understand customer behaviour
• Comply with tax, accounting, consumer protection and other legal obligations
• Send marketing communications when you have provided consent
• Protect our legal rights and enforce our terms and policies
5. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation applies, we process personal information on one or more of the following legal bases:
Performance of a contract
We process information necessary to accept, process, deliver and support your order.
Legal obligations
We process and retain information where required for tax, accounting, fraud prevention, consumer protection or other legal requirements.
Legitimate interests
We may process information to operate and improve our business, protect the Website, prevent fraud, provide customer support and understand how our services are used. We only rely on legitimate interests when these interests are not overridden by your rights and freedoms.
Consent
We rely on your consent for certain marketing activities, non-essential cookies and other processing where consent is legally required. You may withdraw your consent at any time.
6. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with service providers that help us operate our business, including:
Shopify
Our online store is hosted by Shopify. Shopify processes personal information to provide its ecommerce platform, checkout, hosting, payment and security services.
Payment providers
Payment providers process transaction and payment information to complete your purchase and prevent fraud.
Fulfilment and delivery partners
We may share your name, contact details, shipping address, order information and telephone number with fulfilment partners, including CJdropshipping, and with shipping carriers so they can prepare, dispatch, track and deliver your order.
Technology and analytics providers
We may share limited information with providers that support Website hosting, analytics, customer service, email, fraud prevention and Website functionality.
Advertising partners
Where permitted and subject to your consent where required, we may use advertising and social media partners to measure campaigns or display relevant advertising.
Professional advisers and authorities
We may share information with accountants, legal advisers, insurers, banks, regulators, courts or government authorities where reasonably necessary or legally required.
Business transfers
If Maison ÂME is sold, reorganised or transferred, personal information may be included in that transaction, subject to applicable law.
We do not sell personal information in exchange for money.
7. INTERNATIONAL DATA TRANSFERS
Maison ÂME works with international service, technology, fulfilment and logistics partners. Your personal information may therefore be processed outside the country where you live, including outside the European Economic Area.
Where required, appropriate safeguards are used for international transfers, such as adequacy decisions, contractual protections or Standard Contractual Clauses approved by the European Commission.
8. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to:
• Operate essential Website functions
• Remember your cart and preferences
• Keep the Website secure
• Analyse Website traffic and performance
• Measure marketing campaigns
• Personalise content or advertising where permitted
Where legally required, non-essential cookies will only be used after you have provided consent through our cookie banner.
You can manage your preferences through the cookie settings displayed on the Website. You may also change your browser settings, although blocking essential cookies may prevent parts of the Website from working correctly.
9. MARKETING COMMUNICATIONS
We will only send promotional emails or similar marketing communications where we have a valid legal basis to do so.
You may unsubscribe at any time by using the unsubscribe option in a message or by contacting us at [YOUR SUPPORT EMAIL].
Even after opting out of marketing, you may still receive necessary messages about existing orders, payments, deliveries, returns or customer service requests.
10. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
• The duration of our relationship with you
• Tax and accounting requirements
• Consumer protection obligations
• Fraud prevention and security needs
• Returns, disputes or legal claims
• Applicable statutory retention periods
When personal information is no longer required, we will delete, anonymise or securely restrict access to it where reasonably possible.
11. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Receive information about how your personal information is used
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing, including direct marketing
• Withdraw your consent
• Receive certain information in a portable format
• Lodge a complaint with a data protection authority
• Request information about international data transfers
To exercise a privacy right, contact us at [YOUR SUPPORT EMAIL].
We may need to verify your identity before completing a request. Certain rights may be limited where we are legally required to retain or process information.
If you are located in the Netherlands, you may also submit a complaint to the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority.
12. CHILDREN’S PRIVACY
Our Website is not intended for children. We do not knowingly collect personal information from children where parental or guardian consent is legally required.
If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.
13. DATA SECURITY
We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
14. THIRD-PARTY WEBSITES
Our Website may contain links to websites or services operated by other organisations. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service you visit.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our services, business practices, technology or legal obligations.
The latest version will always be published on this page with an updated “Last updated” date.
16. CONTACT
For questions, requests or complaints about this Privacy Policy or the use of your personal information, contact:
Maison ÂME
Email: [YOUR SUPPORT EMAIL]
Telephone: [YOUR TELEPHONE NUMBER]
Business address: [YOUR PUBLIC BUSINESS ADDRESS]